Sunday, April 26, 2009

Is personal service coming back?

A lot of folks I chat with in my shop are talking about something they are noticing more and more nowadays with the new economic realities we are facing. It seems in the past, businesses and we all created this incredible consumer society. It started seeming like we could have it all. If you didn't have the money right then, just whip out the old credit card and have it anyway. You could always just pay later in small increments. No problems. Life was good.

Of course credit was the devil in the details for this insane, wasteful, stupid path we all got caught up on. The truth is the devil eventually wants and demands his due, which is of course what finally brought this house of cards down to it's knees and damn near destroyed the entire world economy in the process.

The scary part and really the good news about all this is most if not all the stores that came along to sell us all the stupid plastic phony crap we really didn't need in the first place are going to go bankrupt and quit or just close their doors. That would include some big ticket items also. Gas guzzling cars, Giant Trucks, 5,000 square foot McMansions up on the hill, Jet boats and on and on. Buying crap we not only didn't really need but could not afford in the first place.

What we will be left with is regular stores selling things we actually need. Now these stores will all have generally the same items and prices, so how are we to choose which one to make our purchases from? Competition will always exist, so what will make them stand out from each other to get our attention?

What people are noticing coming along now is the fact that an almost lost attribute is slowly but surely sneaking back into the business world. That would be simple humility and gratitude. Those rare attitudes are bringing back a wonderful thing from the past called "Service". You know, where the owners and employees of the stores make it plain that they appreciate you coming in and are ready to help you in any way to make your shopping experience a fruitful and enjoyable one. Where they approach you with a smile and a good attitude, making it clear they are glad you're there.

I was at our new Home Depot store in Auburn Ca. the other day and one of the employees told me about a new policy they just instituted there. I thought whoever thought this up deserves a medal. He said they worked out the most volume of customers is between 10 am and 2 pm. During those hours all the employees are now supposed to ONLY help customers. No stocking, cleaning or anything else. Just find customers who could use some help and stick with them. All I can say is WOW!

I have to admit something here to avoid anyone thinking I might be above all this nonsense. I'm not. Having been barbering for something over 40 years now, I have caught myself becoming a tad crotchety about certain types of customers also. My main problem was the type of person who comes in like once a year and clearly doesn't give a crap about his hair or appearance. In fact, I was thinking in the last couple of years of just telling them to go find someone else to cut their hair. My attitude was becoming "I care exactly as much as you do about your hair. If you don't give a shit, then neither do it".

Well even though my business is actually doing better than ever right now, which I am forever grateful for, this whole economic crash we are experiencing kind of put the fear in my bones too. Now when Mr. "Don't give a shit" walks in, I only have one thing to say to him. "Hello sir, sit right now, How would you like your haircut?".

Humility, thoughtfulness, gratitude and service. I think and hope those wonderful things are coming back into our collective lives.

What do you think?



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Monday, April 13, 2009

Don't you dare retire....

Don't you dare retire! Don't even think about it. You'll have to wait until I die, then you can retire......

People say this to me all the time now and I feel the same way about a whole host of other people in various businesses I deal with on an ongoing basis.

When you spend years dealing with your favorite businesses and service people, something starts to happen. Before you know it, you take them all pretty much for granted. You don't think just how important and vital they have become to your normal everyday life. I'm talking about your Mechanic, Bookkeeper, Butcher, Barber, Baker, Doctor, Dentist, Therapist, Grocer, Boss, co-workers, best friends and on and on....

We reach a point where we really have no desire to find a new copy of any of these irreplaceable people and services in our lives. Can you imagine if any of them were just not there one day. What would you do?

What they say to me is "Don't you dare retire, I have no intention of finding some other haircutter to take care of my hair. If you go, I'll just have to shave my head, because I am NOT going to trust anyone else and I sure don't want to try and find one and then retrain them to my likes and dislikes. It's too damn much trouble."

I feel the same exact way. We've been using the same bookkeeper for instance for something like 25 years now. We can just walk in there and she knows every tiny piece of our financial lives. We basically just sit there, talking about the weather and each other's lives while she completely takes care of our tax needs and we trust her explicitly with our affairs.

Beverly, forget retiring, you're stuck with us for life.


Our Doctor has become a personal friend through the approximately 30 years of our relationship. In fact just the other day, he put his finger where no other man may ever dare and it was a good thing. Because he found with that and other tests that I would live on in health a lot longer. Would I want to find some stranger to perform these wonderfull procedures for me. Nope!

John, forget retiring, you're stuck with us to the end.


Our Dentist has become an irreplaceable part of our life. He is the only one we trust to put his fingers in such an undignified dark place and keep everything in there healthy. Besides, how in the hell would we hear all about his love life if he were to go away.

Walter, forget retirement, your stuck with us for life.


I'll bet everyone reading this rant has lots of folks in their lives who they don't ever want to replace. People who have been doing special things and services for you for years and years and the idea of replacing these fine folks is pretty much out of the question.

Damn, it kind of makes one wonder who is going to start going to all the new, just starting out practitioners of these vital services? Oh that's right, I guess there is a whole new generation coming along after we're gone. I sometimes forget we're really not the center of the universe. Of course they'll have to establish their own "irreplaceable service people" themselves, won't they.

I'm starting to think we all should somehow give these people in our lives who are so important a huge hug and a "Thank you" for all they do for us. That they do matter greatly to our sanity and health.

Well, I took care of my Bookkeeper, Doctor and Dentist with this Blog. Maybe just maybe, I'll get around to thanking all the other fine people on my list someday before too long also.




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Wednesday, April 8, 2009

With ripening comes wisdom.....finally......

When I asked a very old timer customer (approximately 85-90) how he was doing recently, he had a great answer for me. He said: "Son, when you get my age, there are only two things that matter." "and what would those be sir", I asked? He said: "A good fitting pair of shoes and a good shit". Being called "Son" put a little smile on my face that lasted for hours, by the way. I've heard plenty of these gems through the years in my shop from old timers, some of which had a kernel of genius, with a large dollop of humor and truth involved.

Speaking of old timers, I've had this thought running through my head for years that we should at some agreed upon age allow old timers a pass on ALL social conventions. You know, like kindness, thoughtfulness, manners. All the things we have agreed on that make a person an excepted part of the normal human race. So, when they reach this special time of life (how about 70?), they can do, say or act any way they want at that moment. The rest of society would just learn to take this wild behavior in stride and just say: "Oh well, he/she deserves the pass because they lived this long with all those wonderful attributes intact and now they deserve to just let it all go". So the next time some low life tried to give them a bad time they could just say: "Hey, you low life @$%&^*#, I don't like you. Get out of my face now or I'll kick your ass". Anyone within hearing distance of the exchange would just applaud and smile. Or lean way over in public, let one rip and laugh right out loud with gusto. Again, the only reaction would be a smile, because in the end, we would all be waiting with glee for our turn to drop all the social conventions and have some fun again before it's all over.

Ok, one last thought on my little "getting older" jag. As we all know, there are tons of little things that are not in the least fun about getting older. Making all those disgusting grunting sounds when we get up from bed in the morning or even from a chair after setting too long. All the little pains and sore spots that somehow just started appearing one day without any warning or foreknowledge, thank the stars above. Crossing ones legs while sneezing because we don't want to depend on depends yet. Carefully passing gas incase it's not.

There is however one hugely wonderful thing about our ripening (cool take on aging huh?) in this life. That would be our mind, intelligence and intellect. You know, everything from the neck up. When younger, we are easily and immensely embarrassed by the slightest things. We turn red at the drop of a dime. We stumble and stammer when trying to gather our thoughts about most any subject we have to deal with. When confronted by a salesman for instance trying to talk us into buying his plastic crap we have no need whatsoever for, we lose all ability to form intelligent reasons why we're just not interested. In fact, most of us have bought some piece of crap at some point in our lives just because we didn't have the cayones to say NO THANK YOU!

Well, with age comes this wonderful new ability to say and do whatever you want. We tend to have gotten over our reluctance to hurt idiot's feelings or to suffer fools lightly and are now free to tell it like it is for each of us. Most of us have learned how we really feel about most subjects and can just blurt out our truths unhindered by conventional bullshit. I don't know about you but I'm telling you right now I LOVE THAT FACT! No more beating around the bush, just straight to the point and let the cards fall where they may.

Damn I love that part of life I'm in right now.....




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Sunday, April 5, 2009

Age Invisibility Factor

Something I've noticed coming on for quite a few years now is what I call the human Invisibility Factor. You know, when you're young and vital with lots of friends and leading active, vibrant lives you stand out in the crowd and everyone knows your name and you're supremely there and alive at all times. You go through all these cool, active stages of life with incredible energy. You take off on a whim on adventures at the drop of a hat and live life large every waking moment. You take chances and do things just this side of dangerous without giving it a second thought. You feel there is no end to this life and nothing bad will ever happen to you.

You keep doing new and exciting things that are challenging and creative and easily feel bored if not on the run constantly. You spend time dabbling in religion, spirituality, philosophy and all night bullshit sessions with your like minded friends. You love with all your heart, lose your heart deeply with each relationship gone bad, jump into the whole sexual world with all your being and soul, with all it's incredible highs, lows and complications. Living life like there is no tomorrow.

I have to add that these wild times my friends and I lived involved the Sixties. So we also lived relatively cheaply. Rent, utilities, second hand cars and everything else you needed to live were very cheap and easy to come by. We had huge gardens and invited everyone over for these great "eat off the land" parties. This was the opposite of the "consumer society" we just got done with, I'm happy to announce, in the present times. We actually needed very little to be happy then. Mattresses on the floor for couches, bricks and boards for furniture, a wood stove for heat. Even our highs came from the land naturally.

Then slowly but surely, the financial realities of life started creeping in. Things started to cost more and more, forcing most of us to get real jobs (heaven forbid), cut our hair (good for me....."^), wear normal clothes, speak in plain understandable english (verses hippy talk). In other words we had to start looking and acting normal, like all the other robots of the world.

Well, as you start to blend in with the crowd and get older, a funny thing starts to happen. Your adult life starts out just a little transparent to others, especially the new generation coming along. Less and less strangers have any need to talk to you, ask questions of you or interact in any way with you out in public. It all starts to get more intense when you pass your sixties and into your seventies. By this time you become basically invisible to most people, especially strangers. This is what I call the Age Invisibility Factor.

Now there are exceptions to these new truths. The main one being our jobs. There in most cases is where we are still completely alive, vibrant, intelligent and alive. That and the new harsher economy is why most older folks are now staying in the workforce much, much longer. As far as the new economy, the new saying I hear more and more often these days is "I'm on the work until I die plan". For most of us the idea of quitting work, going home and basically dropping out of society is out of the question. In my case my job is my main social outlet. The most important realities of my life would be #1, my wife and life partner and my daughter both of which I owe everything I have and love to and #2 would be a very select few life long friends and #3 would be my long time customers which I consider to be my very good friends indeed and I have no intention of just walking away from them.

So, I guess I'll just have to accept my Invisibility Factor in life and know that I do matter to the people I love and care about and to them I am important, if for no other reason to keep them all from looking like bums.




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Sunday, March 15, 2009

Time for the News Media to start taking responsiblity?

I think most moderate,intelligent folks are starting to come to the conclusion that our venerable "News Media" has a great of deal of blame for our present economic problems. Just to be clear, I mean ALL the news sources in America. Not just the "Main stream" media, that the extreme right wing always complain about being too "slanted". They all have a certain agenda they believe is the truth.

What I'm talking about now is the extreme negative crap they all continually pump out in the name of "news". Everyone I talk to are starting to get sick and tired of being told over and over again the fact that we are now experiencing a "temporary" economic downturn. The truth is we've had these something like 20 times since the "great depression" so long ago. Guess what folks? Even that one and everyone since eventually resolves itself one way or another. With or without government help, even the supposed experts have not resolved.

What I'm proposing is that the News Media be held liable for their actions. Under the guise of just presenting the news, they are plainly causing people to become and stay afraid much longer than they should. I'm saying that fear they are promoting in every news cast is now a major cause of our problems.

When we the people are afraid because we are told to be afraid by them daily, we all hunker down, pull in our heads like turtles and stop spending money. Even in normal, responsible ways, not just frivolously. So, when we stop taking our families out to eat, the restaurants start laying off employees, until finally they have to close their doors because we no longer give them our business. When we stop buying cloths, appliances, hardware and all the other necessities of life, all those stores go through the same cutting back and eventually closing up because of our actions. Of course the side effect of all this is larger unemployment for the people.

We are the largest percentage of the problem here folks. There are other obvious factors here but the truth is this whole thing is mostly our own fault. Again I think most intelligent moderate thinking people know this fact instinctually but we're all caught up in this giant fear thing the news media is promoting daily.

Some caught up in this same bullshit will say: "but we are all broke right now and can't afford to start spending again". With a 10% jobless rate, that means 90% are doing fine, making the same money as before this whole debacle started, so that's just another fear nonsense we are all falling for.

So my conclusion here is it's time for us to demand the news media take responsibility for their actions and start trying to actually help the situation instead of causing the problems they are creating. I'm mostly talking about the "main stream" media here because all the extreme sources really only have an extreme right or left wing base, which I think are a meaningless, negative, cancer on society, minority in this great country we live in.

How do we do that? How in the hell should I know? I'm just a dumb barber after all. Do any of you reading this know of some way to get their attention with these facts? I just think it's time something happens to wake them up to their very large share of blame right now. They all claim they behave responsibly on our behalf. Well, lets see them prove it with solid actions.



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Monday, March 2, 2009

One hell of a division in our country

I guess it's always been this way but I have to bring up a subject that is glaringly obvious in the last few years. With our two party system, it never ceases to amaze me how incredibly wide the political gap is here in America.

The wild part about that to me is people of both sides are mostly intelligent, caring and thoughtful people who would make wonderful neighbors but how to run and handle our country, they might as well be from Mars on one side and Jupiter on the other, as far as the extremes on both sides act.

Let's sum up the two extremes if I can.

The extreme left side only cares for the poor and the hell with the rich. They're rich for Christ sake, why in the hell should we concern ourselves about people who sure in the hell don't need our help, especially about money. The only things that matter are how can we as a concerned, loving people help the less fortunate among us? How can we raise the standard of living for them to at least livable standards? They would very much love to see some kind of world government, where everyone is equal, with equal rights for all. Also, they welcome everyone from all the poor countries to move to America and receive everything we have here freely. They don't seem to care if they speak english or even work. We should just take care of them out of human compassion. We should pay them welfare and take care of all their medical needs free.

They see a nation where the rich just keep getting richer and the poor keep getting poorer, with the middle class slowly disappearing until there are just a few super rich living up on the hill and the rest of the super poor living in the gutters and eating from the dumps, like most third world countries now seem to be. They see big business and the rich as the enemies of caring, regular people, with a main focus on greed as their moving force.



Now the extreme right thinks business is everything and can do no wrong. They think we should just leave them completely alone and they will not only take care of themselves but in the process provide our economy with everything it needs and deserves. Never, ever raise taxes on business or impede it in any way. The basic idea was business would never hurt itself so leave it alone. The same thing would apply to all rich people. They got where they are by their own initiative, blood, sweat and tears and deserve everything they earned the hard way.

They think all those "poor people" should just go out and get a job and pull themselves up by the boot straps or they deserve to just starve to death.
Government does not owe anyone anything and should not have to pay one cent to help anyone who doesn't help themselves. All the people asking for our government to help out are communist, socialist pigs and can just go to hell as far as they are concerned. They also espouse a philosophy right now that we are at the end of the road in America and probably will just fail completely, including some kind of civil war to bring the country back to where it belongs. They are staking up supplies, guns and Ammo for just such a scenario. In fact, I think it's safe to say they welcome this with open arms.





I tried to put my limited ideas about both EXTREMES purposely exaggerated here and am probably not portraying them very accurately or fairly at all. The thing that I do notice though in normal intelligent, thoughtful people I meet in my life, is most people by far fall somewhere in the middle of all that garbage and very scary philosophies. They do care for the less fortunate people and do try and help sometimes in ways they can but definitely don't think anyone should just be handed anything on a silver platter. They have to show some desire to help themselves. They realise that the best and probably only real way to help would be to teach them to help themselves.

They also know that business is the backbone and reality behind our financial system here in America but also realize that business has lately turned the whole purpose from one of Pride, Quality and Honor to something that has slipped into pretty much just plain greed. Knowing this truth, they see the need to go back to some rules of the road that our government needs to set up and enforce to keep business on a straight, level and logical path. A path that would at least take into account the needs of regular working, responsible folks. I think it's pretty plain to most regular, intelligent folks that greed by all of us has brought our country TEMPORARILY to it's knees right now.

They also know without a doubt that this whole thing will pass and we will be just fine in the long run, just as we have survived all the other recessions and even the Great Depression of so long ago. They face whatever comes with strength and resolve and above all else a large helping of hope for the future and wish nothing but the best for our new president with all the inherited problems he faces. Most people of the world face the truth that this economic mess is not in any way the new American president's fault. It is a world wide problem, with the entire worlds leaders and economic experts trying their best to solve anyway they can. It's unprecedented nature obviously calls for completely unprecedented fixes and same as our president, they are all trying everything they can, to at least slow the burn before it takes the financial world to a place that is unrecoverable. The nut-case ideas that we need to do nothing is irresponsible to the extreme and no intelligent economist in the world believes that insane philosophy has any place in this new unprecedented financial failure we find ourselves in.

The thing about all this extreme divisiveness is it does nothing whatsoever to help us in any way. It's about as far away from real answers to our many problems as can be. In fact, I would say it is like a cancer eating away at our collective democratic thinking.

These extremist on both sides need to stop watching the extremist news and listening to all the nut-case radio crazies and get a life. These talking heads only react to news in negitive ways and offer nothing whatsoever as far as any real answers. They are all just getting rich off of the extremist philosopies and laughing all the way to the bank for sure. There is far more to life than politics. It is important for sure but it is but a very small portion of what should be important to normal people.

Another important conclusion I've came to lately after listening to all the crap is all of our individual thoughts about all this is plain bullshit. We all have these ideas we think are the truth and it's just opinions folks, not some kind of grand reality. I include all my lofty ideas in that same bullshit soup. Right or wrong, most nations and countries of the world hire or vote in people they believe are capable of handling all the issues. At that point, we all need to trust in whatever system we voted in and let them do their jobs to the best of their ability. When we think their not doing that to our liking, then it's time to fire or vote them out, during the next election.

So play with your children, plant a garden, read books (plural!), fix your home, talk to your mate, take a trip, talk to your neighbors, take dance lessons, volunteer at some good cause, go out to eat, join a club, find something to laugh at. Doctors have made it clear that laughter is good for you and stress could not be worse for you. Stay in the moment, because most of our moments when we're not blabbing about political bullshit could not be more perfect. Beautiful weather, great place to live and love.

I know for sure that I'm going to get a bunch of "Paul, paul, you're living in a dream world". Well, you know what? I choose that willingly and I'll take that dream world with me to my dying days with pride and a healthy helping of happiness it gives me, while all the doom and gloom crowd run around like a bunch of old grumpy nuts, holding a sign that says "The end is near!" as normal folks walk on the other side of the street and protect their children from the nuts.


LET ME MAKE THIS PERFECTLY CLEAR......I'll take my dream world over the Doom and Gloomer's dream world gladly, any day.



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Sunday, March 1, 2009

These are the best of times

Ok, I'm going to step out on the old proverbial limb here and state that the "interesting" times we now find ourselves in might just be the best thing to happen to America, perhaps forever.

We have been living a false, fake, you can have everything you want in life existence, for far too long now and obviously the rooster decided to come home to roost. With the invention of the devil in disguise called "credit", by greedy businesses called "credit card companies" and "Banks", we all decided we could have whatever we want and just pay for it later. Greed is the key word here. The Banks saw our greed and naturally took advantage of it because that's what they do. They have one thing in mind and that's make as much money as the idiots (us) will let them have.

So, now it's time for some cold hard facts.

We don't need a Starbucks, HomeDepot, Sears, Gottchalks, Car Dealers,ect ect on every corner. We don't need $300.00 Sneakers, $400.00 Levy's and a new cool sports car every 3 years.

With our new found fiscal realities we are going to have to live like Americans used to live. Within our means. Oh my god, how novel huh? We as people and the whole Nation are going to have to go back to living within our means. It's real simple folks. YOU CANNOT SPEND MORE THAN YOU MAKE.

So being broke as people and as a nation temporally, as we now are is actually a great thing. Now we can go back to saying things like: "Gee, that sounds nice but we can't afford it", just like our forefathers most certainly did. If they needed something, they saved for it, THEN bought it using the cash they saved.

So my wish, desire and hope is the conditions we find ourselves in now is going to force change in our behavior and the behavior of our politicians too.

Now having said all this, we have to realize that we are in a financial emergency right now and the answers do involve some temporary heavy emergency spending just to save our asses. When everything is back to some stability, we can then start taking measures to pay back the borrowing we need to do to make that happen. When our ecomomy is back to normal, money will start flowing into our debt also as it always has before.

Enough with the hard news. It's time to start thinking positivly about all this. With a 10% jobless rate, that means 90% percent of us are still working and doing fine. We have to stop paying attention to all the "Doom and Gloom" idiots and realize everything WILL BE OK. These things have happened something like 20 times since the "great Depression" and we have and always will come out in the end just fine.

We are still and will remain the best nation in the world and we as citizens enjoy the highest level of living of all. Most of us by far have well fed, comfortable, happy lives compared to the majority of the world and we need to re-remind ourselves of these truths right now. By most other third world countries standard of living everyone of us, including our poorest citizens are filthy rich.

Also, most people realize that most of the store closings ect are our fault. Because of all the negative news, we all pulled into our shells like turtles and are hiding. Well guess what? We need to start slowly acting normal again and take your family out to eat, so the restaurants can stay open. We need to slowly start buying what we need (need, not want) again to make sure honest, real commerce can get back on it's feet and hire back those who lost their jobs.

Above all else............STOP WATCHING AND LISTENING TO THE DOOMSAYERS! Those talking heads are idiots.



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